Part-Time Customer Support Executive (part home-based)

Location Hatfield
Discipline: Sales/Account Management
Job type: Permanent
Salary: ££20000 - £25000 per annum + FTE (£15K for the 3 days)
Contact name: Andy Price

Contact email: andy.price@digitalappointments.co.uk
Job ref: 208158_1636124936
Published: 28 days ago
Startdate: ASAP

Are you an experienced Customer Support Executive with great phone-based customer support experience? This well established and highly regarded IT Software Platform based near St Albans have a truly amazing opportunity with the chance to become a real core part of the organisation

The position is part home-based and therefore the successful applicant should live within commuting distance of St Albans, Hatfield or Hertford (Hertfordshire). The role is working 3 days of which 1-2 days a week will be at home

Working within a vibrant customer support division of the well-regarded software platform, you will be working across established key accounts to provide excellent phone-based Customer support experience

Tasks include:

  • · Respond to queries from their established clients

    · Work with the Marketing Division to provide regular communication to key clients about updates

    · Help with onboarding new clients

    · Gain customer feedback

The successful Customer Support Executive will have an excellent telephone manner, great customer support experience and ideally (but not essentially) previous experience using Zendesk

A fantastic, friendly, team focussed working environment awaits with great rewards and progressions

£25K Full-Time equivalent salary (equates to £15K for the 3 days)

For immediate consideration, apply with your CV or call for more details