IT Support Specialist

Location Stevenage, Hertfordshire, England
Discipline: System Administration/Support
Job type: Permanent
Salary: ££24000 - £27000 per annum
Contact name: Andy Price

Contact email: andy.price@digitalappointments.co.uk
Job ref: 131763_1629738050
Published: about 1 month ago
Startdate: ASAP

Are you an experienced IT Support specialist living within commuting distance of Stevenage/Hertford?

This well-established software platform based near Stevenage is actively seeking an experienced IT Support Executive to join their friendly team. Your role will involve acting as the first point of contact for all support issues for the companies impressive portfolio of clients and users

This really is a great opportunity to join a highly employee focussed organisation in this really varied IT Support position which comes with the opportunity to work with a truly inspirational team. The successful Software Support specialist will be fully trained in their specific Applications and will already have at least 1 year+ previous experience in IT Support with great communication skills

The successful IT Support Specialist will have:

  • Experience with administration and support for servers
  • Experience in using service desk software,
  • Excellent interpersonal skills
  • Excellent verbal and written English
  • Proven ability to work in a team environment

Within this varied IT Support role you will be:

  • First and Second Line customer support via telephone, ticket system and live chat
  • Enhancing the customer experience
  • Identify opportunities for improvement.
  • Write technical articles to the customer knowledge base
  • Gain full training on the software platform so that you can champion it for customers.

Aside from your great, IT Support experience with a ticketing system, you will

  • live within a commutable distance of Stevenage/Hertford
  • Ideally have some experience of Linux
  • be a fantastic team player
  • highly organised
  • have the desire to learn new technologies.

You will have the chance to ultimately become a core part of the business. For immediate consideration, apply with your CV or call for more details